ContactCenter SimulationPOPTM
Individual Assessment
ContactCenterSimulationPOP™ (Predictor Of Potential), is a statistically reliable agent call center simulation, and predicts outcomes with up to 99.5% statistical probability.
ContactCenterSimulationPOP™ (Predictor Of Potential) is a different kind of assessment. In order to help you find resilient, caring candidates who can communicate well under pressure, this call center test simulation evaluates each candidate’s actual skills as they respond to a typical call scenario. You’ll receive a report that rates the candidate on computer literacy, cognitive skills (reading, math, and problem-solving), and customer focus.
ContactCenterSimulationPOP™ supports all EEOC requirements while identifying those candidates who meet or exceed the baseline skill competencies required for your Contact Center positions.
See For Yourself…
Download your sample assessment and see how the ContactCenterSimulationPOP can help your business today!
Get Sample Report Form
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ContactCenterSimulationPOP™ helps you with…
SCREENING
Shorten your candidate evaluation cycle.
REDUCING TURNOVER
Reduce turnover and increase performance by making better hires.
PERFORMANCE
Identifies candidates with potential to cross-sell and up-sell.
REDUCING HIRING COSTS
Reduce training and staffing costs.
ContactCenterSimulationPOP™: What It Measures
ContactCenterSimulationPOP™ (Predictor Of Potential) helps companies test a candidate’s job-related competencies before choosing to hire them.
This call center test simulation offers a complete, detailed reporting system and a customizable web-based interface, providing the hiring manager with an immediate, detailed report that outlines the candidate’s ability to multitask, cross-sell or upsell, their listening and comprehension skills, their mathematical skills, their typing skills and more. You can even get a voice sample.
Keyboard Efficiency
Computer Navigation Skills
Listening & Memory Skills
Reading Skills
Mathematical Accuracy
Cognitive Problem Solving
Understanding Customer Needs
Cross-Selling / Upselling
Language Capabilities
ContactCenterSimulationPOP™: How To Get Started
1. CHOOSE YOUR ASSESSMENT PACKAGE
Download a Sample Report, meet with an assessment expert and decide which assessments are right for you.
2. EXPLORE YOUR ASSESSMENT PORTAL
The Assessment Portal is your homebase. Familiarize yourself to track progress and results.