Customer Care Pro

Ever wonder how some people got selected for customer service when it appears they would prefer to have their food slid under the door to them?

The Customer Care ProTM is designed to help employers select, train and coach people for customer care-related roles. Since there is so much at stake in customer service, hospitality and other roles that require first-rate client/customer relationship management, this assessment reduces that risk.

The assessment measures character traits, relevant attitudes, emotional intelligence and other aptitudes such as listening style and comfort networking. It also includes interview and coaching suggestions.

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