The Habits of Customer Care

People who succeed as customer service representatives come in all shapes and sizes; however, they are often successful for many of the same reasons. The Habits of Customer Care assessment provides management and employee alike, diagnostics and insight into what they are currently doing well, and what areas they may need to refine moving forward.

This information is most helpful when creating an annual development plan, allowing the employee specific guidance on ways to leverage their strengths and also ideas for developing in those areas where they (and you) may see the greatest gain.

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