Contact Center Simulation

This selection tool is designed to assess and measure many of the present skills and abilities generally required in a call center environmment. It tests, on-line, reading comprehension, critical thinking / problem-solving skills, math skills, typing skills, listening skills and, in general, "multi-tasking" skills necessary in a call center environment. 

For the hiring manager(s) it provides an objective score for evaluating the potential capabilities of the candidate compared with other candidates and also current successful incumbents who could be the benchmark.

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